29jili Privacy Policy – How We Handle Your Information

29jili uses the data we collect strictly for purposes that are necessary, lawful, and proportionate. We never use your personal information for purposes beyond those described below without obtaining your explicit consent first.

• Account Management & Platform Access

  Your registration details are used to create and maintain your 29jili account, authenticate your logins, and enable customer support interactions. We use your contact information to send essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. These communications are not marketing — they are part of the core service and cannot be opted out of while your account is active.

• Regulatory Compliance & Identity Verification

  As an online gaming platform serving the Philippines market, 29jili is subject to regulatory requirements that mandate identity verification, age checks, and anti-money laundering screening. Your personal and payment data is used to fulfil these obligations and may be disclosed to regulatory bodies as required by law. KYC documents are reviewed by our compliance team and stored securely for the period mandated by applicable Philippine regulations.

• Personalisation & Promotions

  With your consent, we use gameplay and usage data to tailor the 29jili experience — recommending games you might enjoy, displaying relevant promotions, and adjusting bonus offers to match your activity level. You can manage marketing preferences at any time from your account settings. Withdrawing consent for marketing does not affect the lawfulness of prior processing or your access to the platform.

• Fraud Prevention & Security

  Device data, IP addresses, and transaction histories are analysed by our security systems to detect fraudulent activity, prevent unauthorised account access, and protect the integrity of the platform for all players. Automated monitoring flags unusual patterns for human review before any action is taken. This processing is a legitimate interest of 29jili and is essential to maintaining a fair and secure gaming environment.

The security of your personal and financial data is something 29jili takes extremely seriously. We employ a layered approach to data protection that covers physical infrastructure, network security, application-level controls, and staff training.

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit. Stored data is protected using AES-256 encryption at rest, and our databases are hosted in secure data centres with restricted physical and logical access. We conduct regular penetration testing and vulnerability assessments to identify and address security gaps before they can be exploited. Access to player data by 29jili staff is strictly role-based — only authorised personnel with a legitimate operational need can view personal records, and all access is logged for audit purposes. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 29jili will notify affected players and relevant Philippine regulatory authorities as required by applicable law. We recommend that you also protect your account by using a strong, unique password and enabling any two-factor authentication options available on the platform.

As a player based in the Philippines, you hold specific rights regarding your personal data held by 29jili. We are committed to honouring these rights promptly and transparently.

To exercise any of these rights, please contact our Data Privacy team using the contact details provided in Section 8 of this policy. We may need to verify your identity before actioning your request to protect your account security. All requests will be acknowledged within five business days.

29jili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory obligations. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect. The effective date at the top of this page will always reflect the most recent revision. Continued use of 29jili after the effective date of any update constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically so you are always informed about how your data is being protected. If you do not agree with any changes to this policy, you have the right to close your account before the new terms take effect by contacting our support team.